Where's My Package?
USPS and UPS are experiencing unprecedented package increases and limited employee availability due to the impacts of COVID-19, which may impact delivery times.
Beautifully Unique Leggings wilI provide free tracking on all shipments.
If your tracking information shows that your package was delivered but you can't find it:
- Carrier may have placed it in a safer location, please check:
- Any area out of potential weather hazards.
- Exterior doors and any locations where the package could be placed.
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it.
- Check with your neighbors that may have accepted it.
- In rare cases, package may show as 'delivered' but could take additional 24 hours.
- If you still cannot find your package, please speak directly with your mail carrier and/or call your local USPS office.
If you believe you have a lost USPS package, please go here.
If you believe you have a lost UPS package, please go here.
Want to protect your packages even further?
During checkout, select the Guide Shipping Protection. If an item is lost, damaged, or stolen Guide will replace it with a repurchase. They will handle any protected order issues from start to finish and provide you with key insights along the way. Guide is committed to getting a resolution by way of a replacement order in 24 hours or less.
If you added Guide Shipping Protection to your order and are now experiencing issues: please go to Guide Shipping Protection and file a claim. Once submitted, a Guide Representative will begin processing your claim and follow up with you via email with an approval or for more information if necessary.